your data and deletion requests
last updated: 17 September 2026
Data on your computer
Most Pip data is encrypted and stored only on your PC. In Pip, open My Brain → Workshop → Data, then choose Export all data or Erase everything on this computer. Export first if you may want a copy. Erase removes local data and saved keys from this PC; it does not cancel an active subscription.
Limited cloud data
If you used social, playground, hosted replies, or purchased a plan, our providers may hold limited operational, relay, licensing, payment, or abuse-prevention data for the retention periods described in the privacy policy. To request access, correction, or deletion of that limited cloud data, contact us from your purchase email where possible. We may ask for enough information to verify that the request is yours; do not send passwords, card numbers, or your full local export.
We respond within 30 days. Friend notes and playground data also expire on their own on the schedule in the privacy policy, whether or not you ask.
What we need
- the request type: access, correction, deletion, or objection;
- the email used for purchase, if there was one;
- your Pip install ID only if the app displays it; and
- the country where you live, so we can route your request correctly.